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Knowledge Base

Product Help and Guides

Product Help and Guides

Access all our product help centres, latest release information and print user guides.

Coronavirus Help Centre

The Retirement of the High Risk List

Coronavirus Help Centre

Adding Useful NHS Coronavirus Information to your Website

Vision 3 Release Guides

Vision 3 Release DLM 890

Vision 3 Release DLM 870

Vision 3 Release DLM 860

Vision 3 Release DLM 840

Vision 3 Release DLM 830

Vision 3 Release DLM 820

Vision 3 Release DLM 810

Vision 3 Release DLM 800

Vision 3 Release DLM 790

Vision Release DLM 780

Vision Release DLM 770

Vision Release DLM 760

Vision Release DLM 730

Vision Release DLM 700

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Consultation Manager

Consultation Manager Help Centre

Consultation Manager Short Cut Keys

Electronically Signing and Sending an eMED3 in Vision 3

Electronic Yellow Card Reporting in Vision 3

Recording Key Safe Codes Quick Reference Guide

Consultation Manager - The Patient Record

Consultation Manager - Getting Started

Amending a Guideline in Vision 3

Recording Subject Access Requests (SAR's) Quick Reference Guide

Vision 3 Quick Reference Guide for Clinicians

Smears and Recalls

Priority Update User Guide

Consultation Manager - Therapy Help Topics

Consultation Manager Guidelines and Reports

Complete Vision 3 Quick Reference Guide for Clinicians

Electronic Test Requesting User Guide

How Do I Import Guidelines?

Consultation Manager - Hints & Tips

Did you know you can set up or update all your Consultation Manager users from one app?

Did you know Vision+ Diabetes UK - Information Prescription flags patients in Consultation who require active intervention?

Did you know you can graph specific information in a patient's record in Consultation Manager?

Inactivating medication for deceased patients

Did you know you can calculate quantity in the therapy add screen?

Repeat Dispensing in Vision 3

A Quick Reference Guide to Nurse Prescribing

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Vision +

Vision+ Help Centre

What's New in Vision+ Video

Vision+ SMS Hints and Tips

Downloading Vision+ Templates

Quick Reference - Sending SMS text messages using Patient Groups

Quick Reference - Creating SMS Questionnaire Templates

Quick Reference Guide - Creating an SMS Recall Template

Quick Reference - Sending a Patient an SMS Text Message

Vision+ Appointment SMS Text Message Reminders

Vision+ Forward Dating

Vision+ Template Designer

Vision+ Template Design FAQ's

Using appointment searches to send Vision+ SMS reminders on a Friday for a Monday appointment

Vision+ Recalls - Quick Reference

Quick Reference Guide for Designing Patient Recall Letter Templates

Vision + SMS Text Messaging

Quick Reference - Sending an SMS Questionnaire to an Individual Patient

Vision+ SMS Text Messaging - Hints and Tips

Did you know you can customise your Vision+ SMS appointments reminder search?

Unplanned Admissions - Reports

Practice Reports working with Patient Lists

Using the Data Entry Tools in Vision+

Information Prescription - Diabetes UK

FGM Enhanced Dataset - Prevention Programme

DMARDs Manager User Guide

Chronic Kidney Disease

Anticoagulation Manager day to day usage - Quick Reference Guide

Anticoagulation Manager - Getting Started

Accessible Information Standard

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SIS Vision+ Release Guides

Vision 3 Release SIS10670

Vision 3 Release SIS10660

Vision+ SIS10650

Vision+ SIS 10645

Vision+ Release SIS10635

Vision+ Release SIS10630

Vision+ Release SIS10620

Vision+ SIS 10610

Vision+ SIS 10600

Vision+ SIS 10590

Vision+ SIS 10580

Vision+ SIS 10570

Vision+ SIS 10560

Vision+ SIS 10550

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Registration

Registration Help Centre

A Quick Reference Guide to Registering a Patient in England

The Usual GP on a Pooled List

Registration - Restricting Access to a Patient's Record User Guide

Did you know most Incomplete Registrations can be prevented?

Did you know you can record an alternative correspondence address?

Did you know you can exclude patients from THIN and CPRD Data Extracts from the Registration module?

Deducting Patients Quick Reference Guide

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Patient Services - England, Scotland and Northern Ireland

Setting Up Appointment Sessions for Branch Surgeries

Patient Online Services Help centre

Preparing for your Online Patient Services Practice Merge

Online Patient Services Post Practice Merge Checklist

Patient Services - How Many Patients Have Registered?

Overview of Processing Online Acute Prescription Requests

Online Services - Detailed Coded Record (DCR) Guide

Patient Summary Quick Reference – Patient Services

Patient Online Services Prescription User Guide - All Countries

Patient Services Appointments User Guide

Patient Services Registration User Guide

Patient Services Configuration User Guide

Patient Services - Patient Help

Controlling which Drs appear online - Patient Facing Services (PFS)

When should we issue a new online services registration letter?

England - Helping patients manage their referral online

Did you know you can re-print an online services registration letter?

Registering Children for Patient Online Services

Patient Facing Services (PFS) - acute prescription request overview

Patient Services - Registering your patients for Basic Online Services

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My Health Online (MHOL) - Wales only

My Health Online (MHOL) Release 2.0

Setting Up Appointment Sessions for Branch Surgeries

My Health Online (MHOL) - DCR Quick Reference Guide

My Health Online (MHOL) - Configuration User Guide

My Health Online (MHOL) - Patient Summary Quick Reference Guide

My Health Online (MHOL) Prescription Ordering User Guide

My Health Online (MHOL) - Registering your patients for Basic Online Services

My Health Online (MHOL) - Online Appointments

My Health Online (MHOL) - Registration User Guide

My Health Online - Online Appointments

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Vision 3 Appointments

Vision 3 Booking Appointments User Guide

Setting Up and Managing Vision 3 Appointments

Appointments Maintenance - Quick Reference Guide

Appointments Basics - Quick Reference

Creating Slot Type in Appointments

How to view a patient's Appointment history.

How to look for free appointments slots for specific GP/Nurse or clinic

Did you know you can hide staff with no sessions in Appointments?

Do you know the recommended Vision 3 Appointments Back-up Protocol?

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Daybook

What is Daybook and why should I use it?

Daybook Help centre

Daybook Quick Reference - Task Templates

Daybook - Personal Set up

Daybook User Guide

Daybook Overview - Quick Reference

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Search and Reports

Search and Reports Help Centre

Did you know you can schedule your searches to run during the day?

Did you know there is a video tutorial for creating a basic search?

Using Microsoft Query in Excel 2010 for Vision 3 Searches

Prescribing Review

Are you new to Vision 3 searches or is it a while since you last created a search?

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Clinical Audit

Clinical Audit Help centre

Clinical Audit Quick Reference Guide

Can't find the Clinical Audits?

Downloading Clinical Audits

Did you know you can change the view in Clinical Audit?

Removing Old Clinical Audits

Clinical Audit - SMS Validation Audit

How to request a Clinical Audit

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Mail Manager

Mail Manager Help centre

Mail Manager for Clinicians - Quick Reference

Mail Manager for Administrative Staff Quick Reference

Maintaining the Frequent Staff List Available from Mail Manager

Did you know you can quickly view a patient's contact details in Mail Manager?

Managing GP2GP Transmission Errors

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Management Tools

What do we do when a GP leaves?

Management Tools Help Centre

Setting up a Paramedic in Vision 3

File Maintenance in Control Panel

Security in Control Panel User Guide

Setting up a new member of staff or clinician in Vision 3 checklist

Resetting a Vision 3 Password

Setting which clinicians are available for your patient’s to select when booking appointments online

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Registration Links

Registration Links Help Centre

Overview of Registration Links (Scotland)

Overview of Registration Links

GP Communicator

GPC and Mail Gateway Daily Check List

GP Communicator & Mail Gateway Help centre

GP Communicator User Guide

Setting up a new address in GP Communicator

Utilities

Utilities Help Centre

SmartTags

Word Processor User Guide

Priority Update User Guide

Did you know you can change priority numbers for a group of patients?

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Outcomes Manager

Outcomes Manager Help Centre

Requesting an Outcomes Manager Account

Accessible Information Standard Quick Reference Guide

BluebayCT Data Entry Quick Reference Guide - EMIS Web

BluebayCT Reporting Quick Reference Guide - EMIS Web

Unplanned Admissions - Getting Started (EMIS LV and PCS) User Guide

An Overview of Unplanned Admissions - DES

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Vision Anywhere

Vision Anywhere Help centres

Vision Anywhere Quick Start Guide

Vision Anywhere Business Continuity

Vision Anywhere Installation Instructions - Windows Desktop

Vision Anywhere Supplementary Guide for Shared Care Services

Licence Manager Quick Reference Guide

Did you know...You can phone a patient directly from Vision Anywhere?

Did you know that there is a lot more to just viewing a patient's demographic details in Vision Anywhere?

Did you know that you can quickly see all incoming and outgoing correspondence in Vision Anywhere with one click?

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Vision Anywhere - Release Guides

Vision Anywhere Release 4.7

Vision Anywhere Release 4.6

Vision Anywhere Release 4.4

Vision Anywhere Release 3.9

Vision Anywhere Windows Desktop Release 3.8.2

Vision Anywhere for Android Release 3.8

Vision Anywhere for iOS Release 3.8

Vision Anywhere Windows Desktop Release 3.6

Vision Anywhere for Android Release 3.6

Vision Anywhere for iOS Release 3.6

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Appointments

Appointments Help Centre

Appointments 3.6 Release Guide

Appointments 3.5 Release Guide

Appointments 3.4 Release Guide

Appointments 3.2 Release Guide

Appointments 3.1 Release Guide

GP Connect (England only)

Did you know you can add comments to a phone number in the new Appointments App?

Did you know you can easily see a telephone number for patients in the Appointments App?

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Appointments Setup

Appointments Setup Help centre

Appointments Setup 3.6 Release Guide

Appointments Setup 3.5 Release Guide

Appointments Setup 3.4 Release Guide

Appointments Setup 3.2 Release Guide

Appointments Setup 3.1 Release Guide

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Appointments Reporting

Reporting App Help centre

Appointments Reporting 1.7 Release Guide

Reporting App User Guide

Reporting App Installation Guide

Tasks

Tasks Frequently Asked Questions

Tasks Help centre

Tasks Quick Start Guide

Safety Netting in Vision

Vision360 Releases

Tango Release 2.43

Tango Release 2.39

Tango Release 2.38

Tango Release 2.37

Tango Release 2.36

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Shared Care

Vision Anywhere Write Back to Vision 3

Shared Care Help centre

Licence Manager Quick Reference Guide

Vision Anywhere Supplementary Guide for Shared Care Services

Setting up a Federated User in EMIS Web

Uploading your patients from EMIS to Vision 360 for Shared Working

Shared Appointments

Shared Access

Organisational Services Help centre

Vision360 Help

Shared Appointments Help centre

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Community

Community - Adding a Referral Quick Reference Guide

Community Frequently Asked Questions

Community Help centre

General Hints and Tips

Housekeeping Across your Clinical System

Do you know…how to access and use the Help Centres?

Vision 3 Integration with Pharmacy Manager

Updating your Password for AEROS

Using a Managed Service

Microsoft Edge Browser Compatibility

Cegedim Healthcare Solutions Primary Care Supported Operating Systems

What do we do when a GP leaves?

Vision Talk Installation Guide

Vision Talk User Guide

Vision Talk FAQs

Setting up a Prescription Printer in Vision 3

Confidential and Sensitive Output

Can't find the specialist Excel Reports?

Did you know you can press F1 to get help in any Cegedim Healthcare Solution product?

Repeat Dispensing (England) Explained

Did you know English practices can view their vaccine uptake data on the ImmForm web site?

Did you know you can request a drug be added to the drug dictionary via the DM+D website?

Did you know that if you copy Methotrexate the original drug defaults are restored?

Searching the Clinical Record

Did you know you can easily find out what's new in Vision 3?

Did you know you can import patients from a spreadsheet into a Vision 3 patient Group?

Did you know you should be recording medication prescribed outside of your surgery?

Did you know you can bulk inactivate repeat masters for a patient?

Did you know, it is important to regularly review your practice security?

Did you know you can view a patient's previous address?

Did you know you can change the initial view when viewing a patient record?

Did you know you should be recording a reason when you delete data?

Did you know you can speed up your summarising data entry?

Did you know you can quickly see an action on a result within a patient record?

Did you know you can quickly see how many prescription requests are ordered online?

Did you know that each new QOF year, Vision+ automatically reverts the Forward Dating option back to None (today's date)?

Registrar Hints and Tips

Did you know you can quickly see a child's BMI plotted against Centiles?

Did you know you can restrict access to a patient's record?

Setting up a new member of staff or clinician in Vision 3 checklist

Diabetes UK Information Prescription Update

Did you know…Clinical Audit can help you with your year-end reporting?

Did you know you can merge duplicated patient records?

Using Our Help Centres

Did you know…we provide useful resources for using Microsoft Excel with Vision 3?

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Scotland Only

Migrating to the Cegedim Primary Care Hosted Solution Help Centre

Troubleshooting Lab Results in Scotland

Serial Prescribing (MCR) Hints and Tips

Key Information Summary (KIS) Quick Reference Guide

CMS (Serial Prescribing) User Guide

ePharmacy User Guide (Scotland)

GP2GP - Scotland Overview

GP2GP - Scotland Quick Reference - Allergies and Therapy

GP2GP Scotland - Degraded Data Quick Reference Guide

GP2GP - Scotland - Quick Reference Guide - Managing Incoming Message

GP2GP Scotland - Vision PDF Printer Setup

GP2GP - Scotland Quick Reference - Recalls Reviews Attachments

GP2GP - Scotland Quick Reference – Registration

GP2GP - Scotland Quick Reference – Summarising

GP2GP Scotland - Getting Help Quick Reference Guide

Registration Links (Scotland) - An Overview

Scottish Cervical Call Recall System (SCCRS)

SCIMP Read Codes for Priority Amend Supplement

SCI Gateway Referral Access - Scotland

Removing the SCI Gateway Tab from Consultation Manager

Scottish Breast Screening Service

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EMIS vs Cegedim - Key Comparisons

EMIS vs Vision 3 GP2GP Processing in Scotland

Test Request Workflow - EMIS vs Vision 3

England Only

Summary Care Record User Guide (England)

Viewing Non-Permanent Patient's SCR's

SCR in Consultation Manager

Registering Patients When SCR is Enabled Quick Reference

Electronic Prescription Service Release 2 (EPS2)

Spine Services Help Centre

General Practice Extraction Service (GPES) User Guide

UK Health Security Agency (previously Public Health England) Immunisation Uptake Reports

GP2GP England User Guide

A Quick Reference Guide to Registering a Patient in England

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Wales Only

GP2GP - Wales User Guide

Welsh Clinical Communications Gateway User Guide

Quick Reference - GP2GP - Wales - Summarising

Quick Reference - GP2GP - Wales - Degraded Data

Quick Reference - GP2GP - Wales - Mail Manager

Quick Reference - GP2GP - Wales - Mail Manager Messages

Quick Reference - GP2GP - Wales - Recalls Reviews and Attachments

Quick Reference - GP2GP - Wales - Registrations

NEW NWIS Desktop

Windows Server Upgrade 2012

Preparing for My Health - Text Messaging (Wales)

My Health Text Messaging User Guide (Wales)

Advanced Printing - Wales

Individual Health Record (Wales)

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Northern Ireland Only

Northern Ireland - Key Information Summary (KIS) Consent

NI Adding Vision Data for Emergency Care Summary

NI CCG Referrals User Guide

NI ICATS Referral Letter Template

NI ECR Login Maintenance - Quick Reference Guide

NI Electronic Care Record (ECR) Viewer

NI ECR Patient Record Quick Reference

GP2GP - Northern Ireland - User Guide

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Medication Dictionary Releases

Gemscript Bulletins

SNOMED CT Changes and New Vision Local Codes

SNOMED CT FAQs

SNOMED CT Request Form

Partner Solutions

Elemental Social Prescribing in Vision 3

iGPR

ScriptSwitch

Seasonal Influenza Help Centre

Seasonal Influenza Help centre

Patient Groups

Patient Groups User Guide

Flash Cards - Short Printable 'How do I..? Guides

How do I...Delete/Cancel a Repeat Prescription Issue?

How do I...Use the Appointment List as a Clinician?

How do I...Add, Copy, Print and Re-Print Acute Medication?

How do I...Ensure Vision Anywhere Synchronises for Business Continuity?

How do I...Set up an Initial Filter in Consultation Manager?

How do I...Create a Mail Merge Document from a Document Received?

How do I...Process Acute Prescriptions Requested via Patient Facing Services?

How do I...Quickly Find Drugs and Appliances?

The Benefits of Automatic Drug Checks Flash Card

How Do I…Manage Online Prescription Requests in a Branch Surgery?

Processing Messages from Vision Anywhere in Vision 3

Where there are multiple drug defaults, how are they applied?

How do I...Add Messages to Prescriptions

How do I...Run a Registration Links Quarterly Archive?

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Known Issues

Known Issues in Vision Anywhere

Desk Aids

Mail Manager Desk Aid

Consultation Manager Desk Aid

Tasks Desk Aid

Vision Anywhere Desk Aid

Appointments Desk Aid

Appointments Setup Desk Aid

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