Where do I go for help?

Do you need some help? Follow the steps below for help and support with our Primary Care Solutions.

1. Within the software, press F1 on your keyboard to access the online help centre or search the Knowledge Base to get the answers you are looking for. 


2. Contact your local Helpdesk, Health Board or Facilitator Team.


3. Is your query a 'How do I?' Have you checked the Learning Zone? Our Learning Zone provides bite-size tutorial videos and elearning modules to help you develop your knowledge and skillset.


4. Speak to one of our experienced Training Consultants. Take a look at our Training Course Catalogue and why not book a training day? Alternatively, if you have a quick 'How do I' question that has not been answered by the Learning Zone, you can book a short, online session with a Trainer here.


5. Call the Cegedim Customer Support Team or raise a customer support request here. We are here 6 days a week to support you, your team and your business. From quick questions, technical queries or product support, call the appropriate support number:

Scotland: 0845 359 3547

Wales: 0330 303 3348

Northern Ireland:0845 359 3548

England: 0845 351 1820 (LAN Hosted) 0845 359 3544 (AEROS Hosted)

You can also access the Cegedim Service Desk live chat from the Cegedim Healthcare Solutions website here.


6. Contact your Account Management Team. You can find all the contact information here.